Contact

We cordially invite you to establish cooperation with DAMBAT JASTRZĘBSKI S.K.A.
Our company's headquarters is located in Adamowo near Grodzisk Mazowiecki, near the exit junction of the A2 motorway.
If you have any questions regarding the detailed offer, please contact our office.

The device does not work – what to do first?

In the first stage, we recommend that you verify the device yourself based on the user manual. Many faults can be solved without service support, using the technical documentation available on the website.

Step-by-step instructions:

  1. Find the product on the website by entering the model name in the search engine. For some devices, searching by EAN number may also be helpful.
  2. Go to the "Documentation" tab of the selected model, where the user manual and product technical data sheet are available.
  3. Download the manual to your device or open it directly in your browser.
  4. Read the instructions and make sure that the installation and connections are carried out in accordance with the manufacturer's recommendations.
  5. Go to the "Problems and Solutions" section (usually ¾ of the way through the manual) and try to match the description of the fault to the situation you are observing.
  6. If you cannot find a similar problem or the solution does not work, use the assistant on the website. The assistant is based on the experience of service technicians and available technical materials and can suggest further diagnostic steps.
  7. If the assistant is unable to help, please go to the contact form. The report should describe the problem as precisely as possible and attach photos or a recording, which will help determine the cause of the fault more quickly.
  8. After submitting your application, please wait for a response. The standard response time is up to 3 business days and may depend on the season and the number of applications.
The product is connected correctly but still does not work

If the installation has been performed correctly and yet the device does not start or works incorrectly, it is worth carrying out detailed diagnostics based on the user manual before reporting to the service center.

Step-by-step instructions:

  1. Find your device model on the website using the search engine by name or EAN number.
  2. Go to the "Documentation" tab and download the user manual.
  3. Re-check the wiring diagrams to ensure that the wiring, connectors, protection and flow directions are in accordance with the manufacturer's instructions.
  4. Go to the "Troubleshooting" section and compare the description of the fault with the symptoms of the device.
  5. Perform the actions indicated in the manual, such as bleeding air, resetting the controller, checking the power supply, installation patency or thermal protection.
  6. If the problem still persists after completing all steps, please use the assistant available on the website. Present your symptoms and the system will suggest possible causes and actions.
  7. If there is no solution, go to the contact form and describe the problem as precisely as possible. Photos of the installation, control panel or a video recording will make diagnostics much easier.
  8. After submitting your request, wait for the website's response. The standard response time is up to 3 business days.
The product has been damaged. How to report a repair?

Before reporting, please verify the basic causes: control settings, power supply, air supply, thermal protection. If the device still does not work properly, please prepare the model data, description of the fault, purchase document and photo or video documentation, and then submit a service request.
I need spare parts.

Part numbers and available replacements are usually found in the technical manual. If they are not included in the documentation, please contact us - we will help you choose the right component.

In our service request form you can also find a special parts selection program:
https://dambat.pl/pages/serwis

To do this, please log in to the service part, submit a request for a part quote, select the device class, brand and send in the request:

  1. Brand.
  2. Photo of the nameplate.
  3. Part number.
  4. Quantity.
  5. Date of manufacture of the device.

You will then receive e-mail information about the quote and can find your ordered parts in the "My parts orders" tab after logging in to the service portal.
I don't know how to set up the device or driver.

Configuration instructions and descriptions of functions can be found in the product documentation. If in doubt, you can send a report along with photos of the settings panel.
Post-warranty repair possible

The service also performs post-warranty repairs, but before sending the device, it is worth contacting the service to confirm the profitability of the repair, availability of parts and initial costs of the service.

Devices sent without prior arrangements and not meeting the conditions for repair or warranty registration may be returned at the sender's expense.
Preparing the device for shipment to the service center

The device should be cleaned of impurities, drained of water, secured all connections, and then carefully packed (preferably in the original packaging or a solid box with filling).

It is worth attaching a description of the defect, contact details, proof of purchase and the report number, if it has been previously assigned, to the shipment.
Support in selecting a device

In case of doubt, you can consult the selection of a pump or other device with the sales or technical department, providing basic information about the installation.

It is helpful to prepare data such as: water source, required pressure, required capacity, lifting height and power supply method.
Support after warranty expires

After the warranty period ends, technical and advisory support is still available, including assistance in selecting spare parts or new devices with similar parameters.

For older models, it is possible to offer replacements if the original parts or devices are no longer manufactured.
How long does a standard repair take?

The duration of the repair depends on the type of fault and the availability of spare parts. Typically, the service process takes from several to several business days from the moment the device is delivered to the service center.

In the case of complex repairs or the need to order non-standard parts, the implementation time may be longer - the service informs about the expected completion date. All information regarding the service request can be found on our website dedicated to service requests.
Can I track the status of a service request?

You can check the status of your application by visiting the portal dedicated to service requests. Our service will contact you in cases of extended repair, taking into account service difficulties or the availability of parts for selected device models.

The service will also provide ongoing information on costs in the event of post-warranty claims.
Does the service install devices at the customer's site?

Typically, the service verifies and repairs devices delivered to the service point. Assembly and disassembly in the installation is usually carried out by the installer or contractor.

We are not responsible for damage caused by installation carried out by an unqualified installer.

In special cases, it is possible to individually determine the scope of support at the installation site - for this purpose, please contact us contact our headquarters, which will determine the installation address and the scope of availability of one of our partners who will provide the service for a fee. As a manufacturer, we do not perform assembly and do not charge for it - we can only forward the contact details to one of our partners.
The pump is louder than before - is this normal?

A slight increase in noise may result from the operating conditions of the installation (e.g. aeration, change of medium). If the noise is significantly greater than before, it is worth checking the filter, ventilation and the condition of the mountings. Long-term operation with increased noise may indicate wear of working elements or bearings and requires consultation with the service.

Noisy operation may also be caused by water hammer or cavitation. Therefore, when you notice changes in the pump's operating characteristics, we recommend turning it off - so as not to further damage the device - and contact the service.
The pump causes the installation to vibrate - what can I do?

Vibrations may result from lack of proper mounting, incorrect selection of pipe diameters or operation at extreme parameters. It is worth checking the handles, supports and the method of installation. In some cases, it is helpful to use damping elements, e.g. elastic sections or shock absorbers, in accordance with the manufacturer's recommendations.

A good installer should provide such solutions due to the specific nature of the pump's operation and installation conditions. If your installer did not mention the need to install additional elements, we encourage you to do so contact us to determine the source of the problem in the installation.