Shipping and payment methods

1. Goods are delivered via the Polish Post operator or a courier company, or in another manner accepted by the parties that does not involve excessive or unjustified costs for the Seller or the Customer.
2. Ordered Goods are delivered, at the Customer’s choice, either directly to the Customer’s address indicated in the online order form and confirmed by the Customer as the shipping address, or collected in person at the personal collection point at the address provided during the order process.
3. The Goods are always packaged in a manner appropriate to their properties so that they are not damaged, lost, or destroyed during transport.
4. The Customer is kept informed of delivery costs on an ongoing basis; these costs are provided while the Customer completes the online order form. Shipping costs depend on the country to which the order is sent, the quantity and weight of the ordered goods, and the shipping method.

You can pay for orders in our store using the fast and secure Przelewy24 online payment service or by traditional bank transfer to the company account.

For order deliveries, parcels are shipped by DHL or GLS, while pallets and half-pallets are shipped by Rhenus and DHL.

Below we present the shipping methods and their costs depending on the weight of the ordered products.

 

Personal collection is possible after prior confirmation. Warehouse address: Adamów 50, 05-825 Grodzisk Mazowiecki, +48 22 721 11 92

1. Any complaints concerning products purchased in the Store should be submitted using the complaint form. Inquiries regarding the progress of order fulfillment may be submitted by phone or electronically at 22;721 11 92, or at biuro@dambat.pl.
2. The Store may request that the Buyer send photographs of the products subject to the complaint.
3. The complaint will be considered by the Store within 30 days of receipt of the complete complaint submission. The Buyer will be informed immediately of any deficiencies in the complaint submission, together with instructions on how to remedy them.
4. When submitting a complaint about a product, provide the purchase invoice number, the serial number of the product subject to the complaint, and a description of the problem.
5. If the complaint is rejected, we will send information stating the reasons for the refusal.

The Customer has the right to withdraw from the contract.

Under Article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), you have the right to withdraw from this contract within 14 days. Every Customer who is a Consumer has the right to withdraw from a distance contract without stating a reason. The right to withdraw from the contract may be exercised within 14 calendar days from the date on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the Goods.

The Customer does not have the right to withdraw from contracts specified in Article 38 of the Act of 30 May 2014 on Consumer Rights, including in the following situations:

1. for the provision of services, where the trader has fully performed the service with the Consumer’s express consent, and the Consumer was informed before performance began that, once the service had been fully performed, they would lose the right to withdraw from the contract;
2. where the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the withdrawal period expires;
3. where the subject matter of the service is a non-prefabricated item manufactured according to the Consumer’s specifications or intended to satisfy the Consumer’s individualized needs;
4. where the subject matter of the service is an item that deteriorates rapidly or has a short shelf life;
5. where the subject matter of the service is an item delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;
6. where the subject matter of the service consists of items which, after delivery, become inseparably connected with other items due to their nature.

To exercise the right to withdraw from the contract, you must inform the Seller of your decision to withdraw from this contract by means of a statement sent to us by post or electronically to the correspondence addresses indicated above.

To submit a withdrawal statement, you may use
the model form provided by us, which constitutes Appendix 1 to the Online Store Regulations. Use of the model form is not mandatory and does not in any way affect the exercise of the right to withdraw from the contract.

To meet the 14-day deadline, it is sufficient to send the Customer’s withdrawal statement before the deadline expires.

Consequences of withdrawing from the contract:

If the Customer withdraws from the contract, the contract is deemed not to have been concluded, and the Consumer is released from all obligations. Anything provided by the parties to each other must be returned unchanged, unless the change was necessary within the scope of ordinary management. The refund should be made immediately, no later than fourteen days from the date on which we were informed of your decision to exercise the right to withdraw from this contract. We will refund all payments received from you, including the costs of delivering the goods, except for any additional costs resulting from the delivery method selected by you other than the least expensive standard delivery method offered in our Online Store.

The Online Store may withhold the refund until it has received the Goods from the Customer or until the Customer provides proof of their return shipment, whichever occurs first.

Please return the Goods to the address indicated above no later than 14 days from the date on which you informed us by post or electronically of your withdrawal from this contract. The deadline is met if you send the item back before the 14-day period expires.

Please note that you will be responsible for the direct costs associated with returning the Goods.