Contact

We warmly invite you to establish cooperation with DAMBAT JASTRZĘBSKI S.K.A.
Our company is based in Adamów, near Grodzisk Mazowiecki, close to the A2 motorway interchange.
If you have any questions regarding our detailed offer, please contact our office.

The device isn’t working – what should I do first?

As a first step, we recommend checking the device yourself using the user manual. Many faults can be resolved without service support by consulting the technical documentation available on the website.

Step-by-step instructions:

  1. Find the product on the website by entering the model name in the search engine. For some devices, searching by EAN number may also be helpful.
  2. Go to the “Documentation” tab for the selected model, where the user manual and the product technical data sheet are available.
  3. Download the manual to your device or open it directly in your browser.
  4. Read the manual and make sure that the installation and connections were completed according to the manufacturer’s recommendations.
  5. Go to the “Problems and solutions” section (usually around three-quarters of the way through the manual) and try to match the description of the fault to the situation you are observing.
  6. If you cannot find a similar problem or the solution does not work, use the assistant on the website. The assistant is based on service technicians’ experience and the available technical materials and may suggest further diagnostic steps.
  7. If the assistant is unable to help, please proceed to the contact form. In your request, describe the problem as precisely as possible and attach photos or a recording, which will help determine the cause of the fault more quickly.
  8. After submitting your request, please wait for a response. The standard response time is up to 3 business days and may depend on the season and the number of requests.
The product is connected correctly, but it still doesn’t work

If the installation was completed correctly but the device still does not start or operates incorrectly, it is worth carrying out a detailed diagnosis based on the user manual before contacting service.

Step-by-step instructions:

  1. Find the device model on the website using the search function by name or EAN number.
  2. Open the “Documentation” tab and download the user manual.
  3. Recheck the connection diagrams, ensuring that the wires, connectors, protective devices, and flow directions have been installed according to the manufacturer’s guidelines.
  4. Go to the “Troubleshooting” section and compare the fault description with the symptoms occurring in the device.
  5. Perform the actions specified in the manual, such as bleeding the system, resetting the controller, and checking the power supply, system flow, or thermal protections.
  6. If the problem persists after completing all the steps, use the assistant available on the website. Describe the symptoms, and the system will suggest possible causes and actions.
  7. If no solution is found, go to the contact form and describe the problem as precisely as possible. Photos of the installation or control panel, or a video recording, will make diagnosis considerably easier.
  8. After submitting your request, wait for a response from the service team. The standard response time is up to 3 business days.
The product has been damaged. How do I request a repair?

Before submitting a service request, please check the basic causes: control settings, power supply, air in the system, and thermal protection. If the device still does not operate correctly, please prepare the model details, a description of the fault, proof of purchase, and photographic or video documentation, then submit the service request.
I need spare parts.

Part numbers and available replacements can usually be found in the technical manual. If they are not included in the documentation, please contact us—we will help you select the right component.

Our service request form also includes a special parts selection tool:
https://dambat.pl/pages/serwis

To use it, please log in to the service section, submit a request for a parts quote, select the device class and brand, and include the following in your request:

  1. Brand.
  2. Photo of the nameplate.
  3. Part number.
  4. Quantity.
  5. Device production date.

You will then receive the quote by email and can find your ordered parts in the “My Parts Orders” tab after logging in to the service portal.
I don't know how to set up the device or driver.

Setup instructions and a description of the features can be found in the product documentation. If you have any questions, you can submit a support request with photos of the settings panel.
Possible post-warranty repair

The service center also carries out post-warranty repairs; however, before sending the device, it is advisable to contact the service center to confirm whether the repair is worthwhile, the availability of parts, and the estimated service costs.

Devices sent without prior arrangements that do not meet the requirements for repair or a warranty claim may be returned at the sender’s expense.
Preparing the device for shipment to the service center

The device should be cleaned of any contaminants, drained of water, all connections secured, and then carefully packed (preferably in its original packaging or a sturdy box with protective padding).

It is advisable to include a description of the fault, contact details, proof of purchase, and the case number, if one was assigned earlier.
Assistance with choosing a device

If you have any doubts, you can consult the sales or technical department about selecting a pump or other equipment by providing basic information about the installation.

It is helpful to prepare details such as the water source, required pressure, required flow rate, head, and power supply method.
Support after the warranty expires

After the warranty period ends, technical and consulting support remains available, including assistance in selecting spare parts or new devices with similar specifications.

For older models, replacements may be offered if the original parts or devices are no longer manufactured.
How long does a standard repair take?

The repair time depends on the type of fault and the availability of replacement parts. Typically, the service process takes from several to a dozen or so business days from the time the device is delivered to the service center.

In the case of complex repairs or when unusual parts need to be ordered, the completion time may be extended—the service center will inform you of the expected completion date. You will find all information regarding your service request in our portal for service requests.
Can I track the status of my service request?

You can check the status of your request by visiting the portal for service requests. Our service team will contact you if the repair takes longer than expected, depending on service-related difficulties or the availability of parts for selected device models.

The service team will also keep you informed of any costs for out-of-warranty requests.
Does the service install devices at the customer’s location?

As a standard practice, the service department handles the inspection and repair of devices delivered to the service center. Installation and removal are usually carried out by an installer or a contractor.

We are not responsible for damage caused by installation performed by an unqualified installer.

In special cases, it is possible to arrange the scope of on-site installation support individually. To do so, please contact our headquarters, which will determine the installation address and the availability of one of our partners who can perform the service for a fee. As the manufacturer, we do not carry out installations and do not charge for them—we can only provide the contact details of one of our partners.
Is the pump operating louder than before—is that normal?

A slight increase in noise may result from the operating conditions of the system (e.g. aeration or a change of medium). If the noise is noticeably louder than before, it is worth checking the filter, venting, and the condition of the mounts. Prolonged operation with increased noise may indicate wear of the working components or bearings and requires consultation with the service department.

Noisy operation may also be caused by water hammer or cavitation. Therefore, as soon as you notice changes in the pump’s operating characteristics, we recommend switching it off to prevent further damage to the device and contacting the service department.
The pump causes vibrations in the installation—what can I do?

Vibrations may result from inadequate fastening, an incorrect choice of pipe diameter, or operation under extreme conditions. It is worth checking the clamps, supports, and the way the system is routed. In some cases, using damping components, such as flexible sections or shock absorbers, in accordance with the manufacturer's recommendations may help.

A good installer should provide such solutions, taking into account the pump's operating characteristics and the installation conditions. If your installer did not mention the need to install additional components, we encourage you to contact us to determine the source of the problem in the installation.