Dambat Website Terms and Conditions

Whenever the following capitalised terms are used in these Terms and Conditions, they shall have the meanings set out below, unless the context in which they are used clearly indicates otherwise:

Whenever the following capitalised terms are used in these Terms and Conditions, they shall have the meanings set out below, unless the context in which they are used clearly indicates otherwise:

1. Account – an individual Customer account within the B2B sales platform available at dambat.abstore.pl, enabling access to its functionalities, in particular the Customer's data, Order history and individual commercial terms;

1. Account – an individual Customer account within the B2B sales platform available at dambat.abstore.pl, enabling access to its functionalities, in particular the Customer's data, Order history and individual commercial terms;

2. Cart – a Store functionality enabling the selection of Products, specification of their quantity and proceeding to the Order form; adding a Product to the Cart does not constitute its reservation or the conclusion of a Sales Agreement;

2. Cart – a Store functionality enabling the selection of Products, specification of their quantity and proceeding to the Order form; adding a Product to the Cart does not constitute its reservation or the conclusion of a Sales Agreement;

3. Customer – a natural person, a legal person or an organisational unit granted legal capacity by law, using the Store, in particular the Electronic Services, or entering into a Sales Agreement with the Seller;

3. Customer – a natural person, a legal person or an organisational unit granted legal capacity by law, using the Store, in particular the Electronic Services, or entering into a Sales Agreement with the Seller;

4. Civil Code – the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2026, item 795);

4. Civil Code – the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2026, item 795);

5. Consumer – a Customer who is a natural person and enters into a transaction with the Seller which is not directly related to that person's business or professional activity, within the meaning of Article 22¹ of the Civil Code;

5. Consumer – a Customer who is a natural person and enters into a transaction with the Seller which is not directly related to that person's business or professional activity, within the meaning of Article 22¹ of the Civil Code;

6. Business Customer with consumer rights – a natural person who enters into an agreement with the Seller directly related to that person's business activity where the content of the agreement shows that it is not of a professional nature for that person, arising in particular from the subject matter of the business activity made available under the provisions governing the Central Register and Information on Business Activity;

6. Business Customer with consumer rights – a natural person who enters into an agreement with the Seller directly related to that person's business activity where the content of the agreement shows that it is not of a professional nature for that person, arising in particular from the subject matter of the business activity made available under the provisions governing the Central Register and Information on Business Activity;

7. Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796, as amended);

7. Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796, as amended);

8. Durable medium – any material or instrument enabling the Customer or the Seller to store information addressed personally to that party in a way accessible for future reference for a period adequate for the purposes of the information and allowing the unchanged reproduction of the stored information;

8. Durable medium – any material or instrument enabling the Customer or the Seller to store information addressed personally to that party in a way accessible for future reference for a period adequate for the purposes of the information and allowing the unchanged reproduction of the stored information;

9. Privacy Policy – the document titled ‘Privacy Policy’ available at: https://dambat.abstore.pl/polityka-prywatnosci,55,pl.html;

9. Privacy Policy – the document titled ‘Privacy Policy’ available at: https://dambat.abstore.pl/polityka-prywatnosci,55,pl.html;

10. Terms and Conditions – these terms and conditions of the online store, B2B platform and electronic services, also constituting the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2024, item 1513, as amended);

10. Terms and Conditions – these terms and conditions of the online store, B2B platform and electronic services, also constituting the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2024, item 1513, as amended);

11. Store or Online Store – the website available at www.dambat.pl and the related B2B sales platform available at dambat.abstore.pl, through which the Seller provides Electronic Services and enables Sales Agreements to be concluded; references to the ‘Store’ in these Terms and Conditions mean either platform, as applicable;

11. Store or Online Store – the website available at www.dambat.pl and the related B2B sales platform available at dambat.abstore.pl, through which the Seller provides Electronic Services and enables Sales Agreements to be concluded; references to the ‘Store’ in these Terms and Conditions mean either platform, as applicable;

12. Seller – DAMBAT JASTRZĘBSKI SPÓŁKA KOMANDYTOWO-AKCYJNA, with its registered office in Adamów, address: Adamów 50, 05-825 Grodzisk Mazowiecki, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001025584, Tax Identification Number (NIP): 5291844129, National Business Registry Number (REGON): 523804469, e-mail address: biuro@dambat.pl, which is also the service provider in respect of the Electronic Services;

12. Seller – DAMBAT JASTRZĘBSKI SPÓŁKA KOMANDYTOWO-AKCYJNA, with its registered office in Adamów, address: Adamów 50, 05-825 Grodzisk Mazowiecki, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001025584, Tax Identification Number (NIP): 5291844129, National Business Registry Number (REGON): 523804469, e-mail address: biuro@dambat.pl, which is also the service provider in respect of the Electronic Services;

13. Force Majeure – an extraordinary factual or legal event which the Seller and the Customer, even when exercising due care, could not have foreseen, or could have foreseen but could not have prevented, causing or capable of causing disruption to the use of the Electronic Services or the performance of a Sales Agreement (e.g. international conflicts, acts of terrorism or sabotage, hostilities, revolutions, revolts, riots, civil unrest, lockouts, strikes or natural disasters);

13. Force Majeure – an extraordinary factual or legal event which the Seller and the Customer, even when exercising due care, could not have foreseen, or could have foreseen but could not have prevented, causing or capable of causing disruption to the use of the Electronic Services or the performance of a Sales Agreement (e.g. international conflicts, acts of terrorism or sabotage, hostilities, revolutions, revolts, riots, civil unrest, lockouts, strikes or natural disasters);

14. Agreement – an agreement for the provision of a given Electronic Service, entered into between the Seller and the Customer under these Terms and Conditions;

14. Agreement – an agreement for the provision of a given Electronic Service, entered into between the Seller and the Customer under these Terms and Conditions;

15. Sales Agreement – a contract for the sale of a Product within the meaning of the Civil Code, concluded at a distance between the Customer and the Seller through the Store under these Terms and Conditions;

15. Sales Agreement – a contract for the sale of a Product within the meaning of the Civil Code, concluded at a distance between the Customer and the Seller through the Store under these Terms and Conditions;

16. Electronic Service – a service provided electronically by the Seller within the meaning of Article 2(4) of the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2024, item 1513, as amended);

16. Electronic Service – a service provided electronically by the Seller within the meaning of Article 2(4) of the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2024, item 1513, as amended);

17. Business Customer – a natural person conducting business activity, a legal person or an organisational unit without legal personality which is granted legal capacity by law, conducting business or professional activity in its own name;

17. Business Customer – a natural person conducting business activity, a legal person or an organisational unit without legal personality which is granted legal capacity by law, conducting business or professional activity in its own name;

18. Product – the subject matter of a Sales Agreement available in the Store's offer;

18. Product – the subject matter of a Sales Agreement available in the Store's offer;

19. Order – the Customer's declaration of intent aimed at entering into a Sales Agreement, specifying in particular the type and quantity of the Product and other elements required by generally applicable law.

19. Order – the Customer's declaration of intent aimed at entering into a Sales Agreement, specifying in particular the type and quantity of the Product and other elements required by generally applicable law.

1. These Terms and Conditions govern the use of the Store and Electronic Services and the conclusion and performance of Sales Agreements. The B2B sales platform available at dambat.abstore.pl is intended exclusively for Business Customers holding a Polish tax identification number (NIP). The provisions of these Terms and Conditions concerning Consumers apply to purchases made through www.dambat.pl.

1. These Terms and Conditions govern the use of the Store and Electronic Services and the conclusion and performance of Sales Agreements. The B2B sales platform available at dambat.abstore.pl is intended exclusively for Business Customers holding a Polish tax identification number (NIP). The provisions of these Terms and Conditions concerning Consumers apply to purchases made through www.dambat.pl.

2. Acceptance of the Terms and Conditions is voluntary, but necessary to use Electronic Services requiring acceptance of the Terms and Conditions and to enter into a Sales Agreement.

2. Acceptance of the Terms and Conditions is voluntary, but is necessary in order to use Electronic Services which require such acceptance and to enter into a Sales Agreement.

3. Information presented in the Store constitutes solely an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code, and not an offer within the meaning of the Civil Code.

3. Information presented in the Store constitutes an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code and not an offer within the meaning of the Civil Code.

1. The Customer may contact the Seller through the following channels:

1. The Customer may contact the Seller through the following channels:

1. In order to use the Electronic Services and enter into a Sales Agreement, the Customer must meet the following technical requirements:

1. In order to use the Electronic Services and enter into a Sales Agreement, the Customer must meet the following technical requirements:

1. Depending on the functionalities of the relevant platform, the Seller provides the following Electronic Services through the Store:

1. Depending on the functionalities of the relevant platform, the Seller provides the following Electronic Services through the Store:

2. The Account is available within the B2B platform. To have an Account created, the Customer contacts the Seller by telephone, e-mail or through the Seller's sales representative. The Account is created by the Seller after the Customer's details have been successfully verified, and the access credentials are sent to the e-mail address indicated by the Customer. The agreement for the Account service is concluded upon the first login after acceptance of these Terms and Conditions. The Customer may request deletion of the Account at any time by contacting the Seller.

2. The Account is available within the B2B platform. To have an Account created, the Customer contacts the Seller by telephone, e-mail or through the Seller's sales representative. The Account is created by the Seller after the Customer's details have been successfully verified, and the access credentials are sent to the e-mail address indicated by the Customer. The agreement for the Account service is concluded upon the first login after acceptance of these Terms and Conditions. The Customer may request deletion of the Account at any time by contacting the Seller.

3. To use electronic forms, the Customer must go to the dedicated section (e.g. “Contact” or “Conversion Tools”), complete the required information and personal data, and then click the form submission button. Submitting forms may also require specific checkboxes to be selected. The Customer may abandon the forms at any time by not submitting the form, closing the website or navigating to another section.

3. To use electronic forms, the Customer must access the relevant section (e.g. ‘Contact’ or ‘Conversion Tools’), provide the required information and personal data, and then click the button to submit the form. Submission of a form may also require the relevant checkboxes to be selected. The Customer may abandon the form at any time by not submitting it, closing the website or navigating to another section.

4. To use the Cart, Products must be added to it. Depending on the available functionalities, Products may remain saved after the session has ended, but this does not guarantee Product availability. The Customer may stop using the Cart at any time by removing Products from it.

4. To use the Cart, Products must be added to it. Depending on the available functionalities, Products may remain saved after the session has ended, but this does not guarantee Product availability. The Customer may stop using the Cart at any time by removing Products from it.

5. To use the Newsletter, the Customer must provide personal data and consent to receiving commercial information electronically. The Customer may unsubscribe from the Newsletter at any time using the unsubscribe link included in each message or by contacting the Seller. The Newsletter is intended exclusively for Business Customers.

5. To use the Newsletter, the Customer must provide personal data and consent to receiving commercial information electronically. The Customer may unsubscribe from the Newsletter at any time using the unsubscribe link included in each message or by contacting the Seller. The Newsletter is intended exclusively for Business Customers.

6. To use Product comparison, the Customer must add the selected Products to the relevant function (Product comparison). The Customer may stop using Product comparison at any time by removing the Products from the comparison.

6. To compare Products, the Customer must add the selected Products to the relevant function (Product comparison). The Customer may stop using Product comparison at any time by removing the Products from the comparison.

7. To use the chat, the Customer must click the chat button located in the bottom-right corner of the Store, provide the necessary personal data, and click the message-sending button. The Customer may stop using the chat at any time by closing the chat window.

7. To use the chat service, the Customer must click the chat button located in the bottom-right corner of the Store, provide the required personal data and click the button to send the message. The Customer may stop using the chat service at any time by closing the chat window.

8. Electronic Services are provided free of charge. The Customer may discontinue the use of Electronic Services at any time.

8. Electronic Services are provided free of charge. The Customer may discontinue the use of Electronic Services at any time.

9. Agreements for Electronic Services consisting of browsing, searching and downloading content, using the Cart, the Order form and electronic forms, comparing Products, and using the chat are concluded for the period during which the relevant Service is used and terminate when its use ceases. The Agreements concerning the Account and the Newsletter are concluded for an indefinite period and may be terminated by the Customer at any time with immediate effect by deleting the Account, unsubscribing from the Newsletter or contacting the Seller.

9. Agreements for Electronic Services consisting of browsing, searching and downloading content, using the Cart, the Order form and electronic forms, comparing Products, and using the chat are concluded for the period during which the relevant Service is used and terminate when its use ceases. The Agreements concerning the Account and the Newsletter are concluded for an indefinite period and may be terminated by the Customer at any time with immediate effect by deleting the Account, unsubscribing from the Newsletter or contacting the Seller.

10. Use of the Electronic Services involves typical online risks, in particular malware, phishing, credential theft or unauthorised access to transmissions. The Customer should use up-to-date software, device safeguards, a secure connection and a unique password and should not disclose login credentials.

10. Use of the Electronic Services involves typical online risks, in particular malware, phishing, credential theft or unauthorised access to transmissions. The Customer should use up-to-date software, device safeguards, a secure connection and a unique password and should not disclose login credentials.

1. The Seller enables Customers to place Orders through the Store, provided that on the B2B platform an Order may be placed only after logging into an Account. The main characteristics of a Product are presented on the page of the relevant Product.

1. The Seller enables Customers to place Orders through the Store, provided that on the B2B platform an Order may be placed only after logging into an Account. The main characteristics of a Product are presented on the page of the relevant Product.

2. An Order may be placed by completing the electronic form available in the Store. An Order is placed as follows:

2. An Order may be placed by completing the electronic form available in the Store. An Order is placed as follows:

3. After receiving an Order, the Seller sends an automatic acknowledgement of receipt to the e-mail address provided by the Customer. The acknowledgement of receipt does not constitute acceptance of the Order for performance or conclusion of a Sales Agreement unless the message also contains the Seller's express declaration accepting the Order.

3. After receiving an Order, the Seller sends an automatic acknowledgement of receipt to the e-mail address provided by the Customer. The acknowledgement of receipt does not constitute acceptance of the Order for performance or conclusion of a Sales Agreement unless the message also contains the Seller's express declaration accepting the Order.

4. The Sales Agreement is concluded when the Customer receives information that the Order has been accepted for performance. The Seller provides the Customer with confirmation of the conclusion of the Sales Agreement on a Durable medium, in particular by e-mail.

4. The Sales Agreement is concluded when the Customer receives information that the Order has been accepted for performance. The Seller provides the Customer with confirmation of the conclusion of the Sales Agreement on a Durable medium, in particular by e-mail.

5. If acceptance of the Order is not possible, in particular due to the unavailability of the Product, the inability to provide the selected delivery method, or irregularities preventing the Order from being fulfilled, the Seller shall promptly inform the Customer. If the Customer has already made a payment, the amount paid shall be refunded promptly, no later than within 14 days, using the same payment method, unless the Customer expressly agrees to another refund method that does not incur any costs for the Customer.

5. If the Order cannot be accepted, in particular due to Product unavailability, the inability to use the selected delivery method or irregularities preventing performance, the Seller will promptly inform the Customer. If the Customer has already paid, the amount paid will be refunded promptly and no later than within 14 days, using the same payment method unless the Customer expressly agrees to another method which does not entail any costs.

6. Product prices are stated in Polish zloty and include taxes unless the Store expressly indicates otherwise. The total value of the Order includes the prices of the ordered Products including taxes, delivery costs and any other costs expressly accepted by the Customer. The total value of the Order is presented to the Customer before it is placed.

6. Product prices are stated in Polish zloty and include taxes unless the Store expressly indicates otherwise. The total value of an Order includes the prices of the ordered Products including taxes, delivery costs and any other costs expressly accepted by the Customer. The total value is presented to the Customer before the Order is placed.

7. When announcing a reduction in the price of a Product, the Seller also provides information on the lowest price of that Product applicable during the 30 days preceding the introduction of the reduction, and if the Product has been offered for less than 30 days - the lowest price applicable from the date on which the Product was first offered until the reduction was introduced.

7. When announcing a reduction in the price of a Product, the Seller also provides information on the lowest price applied to that Product during the 30 days preceding the reduction. If the Product has been offered for less than 30 days, the Seller provides the lowest price applied from the date on which the Product was first offered until the reduction was introduced.

8. Promotions in the Store may not be combined unless the terms of the applicable promotions provide otherwise.

8. Promotions in the Store may not be combined unless the terms of the relevant promotions provide otherwise.

1. The Order is delivered to the address or collection point indicated by the Customer when placing the Order. The Seller offers Customers various Order delivery methods. Available delivery methods are presented in the Store and when placing the Order. Available delivery methods may vary depending on the Product selected or the payment method selected.

1. The Order is delivered to the address or collection point indicated by the Customer when placing the Order. The Seller makes various delivery methods available. The available delivery methods are presented in the Store and while the Order is being placed. They may differ depending on the selected Product or payment method.

2. Product delivery is subject to a charge and the final charge depends on the selected delivery method and Products. The delivery charge is displayed while the Order is being placed.

2. Product delivery is subject to a charge and the final charge depends on the selected delivery method and Products. The delivery charge is displayed while the Order is being placed.

3. The delivery time is indicated on the Product page, while the Order is being placed or in the Order confirmation. It includes the time required to prepare the Order for dispatch and the carriage time.

3. The delivery time is indicated on the Product page, while the Order is being placed or in the Order confirmation. It includes the time required to prepare the Order for dispatch and the carriage time.

4. The Order performance period begins:

4. The Order performance period begins:

5. Unless another period is specified, the Seller delivers the Product to the Customer without undue delay and no later than 30 days after the Sales Agreement is concluded.

5. Unless another period is specified, the Seller delivers the Product to the Customer without undue delay and no later than 30 days after the Sales Agreement is concluded.

6. If an Order includes Products with different performance times, the performance time for the entire Order is the longest of the stated times. Partial delivery will not result in additional charges to the Customer without the Customer's prior express consent.

6. If an Order includes Products with different performance times, the performance time for the entire Order is the longest of the stated times. Partial delivery will not result in additional charges to the Customer without the Customer's prior express consent.

7. If a delay is anticipated, the Seller will promptly inform the Customer.

7. If a delay is anticipated, the Seller will promptly inform the Customer.

8. In the case of delivery of a Product to the Customer, the risk of its accidental loss or damage passes to the Customer when the Product is handed over to the Customer or to a third party designated by the Customer, other than the carrier. If the Customer independently selects a carrier not offered by the Seller, the risk passes to the Customer when the Product is handed over to that carrier.

8. For delivery of a Product to a Customer, the risk of accidental loss of or damage to the Product passes to the Customer when the Product is handed over to the Customer or to a third party designated by the Customer other than the carrier. If the Customer independently selects a carrier not offered by the Seller, the risk passes when the Product is handed over to that carrier.

9. The Customer is obliged to inspect the condition of the shipment upon receipt and, if damage is found, to draw up a damage report and notify the Seller.

9. The Customer is required to inspect the condition of the shipment upon receipt and, if damage is found, to draw up a damage report and notify the Seller.

1. The Seller provides Customers with various payment methods under the Sales Agreement. The available payment methods are presented in the Store and when the Order is placed. The available payment methods may vary depending on the selected delivery method or Product.

1. The Seller offers Customers various payment methods under the Sales Agreement. The available payment methods are presented in the Store and when the Order is placed. The available payment methods may vary depending on the selected delivery method or Product.

2. Electronic and card payment transactions are processed, as selected by the Customer, through authorised external payment service providers.

2. Electronic and card payment transactions are processed, as selected by the Customer, by authorised external payment service providers.

3. If payment is not received, the Seller is authorised to contact the Customer to inform them of the missing payment and the need to make it within the specified period.

3. If payment is not received, the Seller is entitled to contact the Customer to provide notice of the missing payment and the need to make it within a specified period.

4. If payment on delivery is selected, the Customer is obliged to make payment upon delivery of the Order. Refusal to accept the Order or failure to make payment upon delivery results in termination of the Sales Agreement, except for Sales Agreements concerning a non-prefabricated Product manufactured according to the Customer's specifications or serving to satisfy the Customer's individual needs.

4. If cash on delivery is selected, the Customer must make payment when the Order is received. Refusal to collect the Order or failure to make the payment results in termination of the Sales Agreement, except where the Sales Agreement concerns a non-prefabricated Product made to the Customer's specifications or intended to meet the Customer's individual needs.

5. A Customer who is a Business Customer will receive a structured invoice in accordance with tax law through the National e-Invoicing System (KSeF). If it is not possible to issue or transmit an invoice through KSeF, in particular due to a system failure, the invoice will be issued and delivered in accordance with the emergency procedure provided for by law.

5. A Customer who is a Business Customer will receive a structured invoice in accordance with tax law through the National e-Invoicing System (KSeF). If it is not possible to issue or transmit an invoice through KSeF, in particular due to a system failure, the invoice will be issued and delivered in accordance with the emergency procedure provided for by law.

6. Customers who are not Business Customers consent to receiving the proof-of-purchase document electronically and to its being made available and delivered electronically.

6. Customers who are not Business Customers consent to receiving the proof-of-purchase document electronically and to its being made available and delivered electronically.

1. The Customer must:

1. The Customer must:

2. In connection with the use of Electronic Services, the following are prohibited in particular:

2. In connection with the use of Electronic Services, the following are prohibited in particular:

1. The Customer may submit a complaint concerning the Seller's failure to provide, or improper provision of, a Service or performance of a Sales Agreement.

1. The Customer may submit a complaint concerning the Seller's failure to provide, or improper provision of, a Service or performance of a Sales Agreement.

2. A complaint may be submitted electronically to biuro@dambat.pl or in writing to: DAMBAT JASTRZĘBSKI S.K.A., Adamów 50, 05-825 Grodzisk Mazowiecki. The complaint should include information such as the Customer's identification details, a description of the circumstances giving rise to the complaint and the expected manner of resolution.

2. A complaint may be submitted electronically to biuro@dambat.pl or in writing to: DAMBAT JASTRZĘBSKI S.K.A., Adamów 50, 05-825 Grodzisk Mazowiecki. The complaint should include information such as the Customer's identification details, a description of the circumstances giving rise to the complaint and the expected manner of resolution.

3. The Seller responds to a complaint submitted by a Consumer or a Business Customer with consumer rights within 14 days of receiving it. The response is provided on paper or another Durable medium.

3. The Seller responds to a complaint submitted by a Consumer or a Business Customer with consumer rights within 14 days of receiving it. The response is provided on paper or another Durable medium.

4. This section applies accordingly to complaints concerning a Product, including its non-conformity with the Sales Agreement.

4. This section applies accordingly to complaints concerning a Product, including its non-conformity with the Sales Agreement.

1. The Seller is liable to a Customer who is a Consumer for the Product's conformity with the Sales Agreement under the principles set out in applicable law.

1. The Seller is liable to a Customer who is a Consumer for the Product's conformity with the Sales Agreement in accordance with applicable law.

2. If the Product does not conform to the Sales Agreement, a Customer who is a Consumer may demand its repair or replacement and, in the cases provided for by law, a price reduction or withdrawal from the Sales Agreement. The Seller is liable for a lack of conformity of the Product with the agreement existing at the time of delivery and disclosed, as a rule, within two years of that time.

2. If the Product does not conform to the Sales Agreement, a Customer who is a Consumer may demand its repair or replacement and, in the cases provided for by law, a price reduction or withdrawal from the Sales Agreement. The Seller is liable for a lack of conformity existing at the time the Product is delivered and disclosed, as a rule, within two years of that time.

3. The provisions of subparagraphs 1 and 2 above also apply to a Business Customer with consumer rights.

3. Subparagraphs 1 and 2 above also apply to a Business Customer with consumer rights.

4. A lack of conformity of the Product with the Sales Agreement must be reported to the Seller under the complaint procedure referred to in section X of the Terms and Conditions. If necessary for a proper assessment of the Product's physical defects, following preliminary arrangements with the Seller, the Product must be delivered to the address indicated by the Seller.

4. A lack of conformity of the Product with the Sales Agreement must be reported to the Seller under the complaint procedure referred to in section X. If necessary for a proper assessment of the Product's physical defects, following preliminary arrangements with the Seller, the Product must be delivered to the address indicated by the Seller.

5. Products available in the Store may be covered by a manufacturer's guarantee. Information on whether the Product is covered by a guarantee and the applicable guarantee card, setting out the detailed terms and the procedure for exercising rights under the guarantee, are made available alongside the Product listing.

5. Products available in the Store may be covered by a manufacturer's guarantee. Information on whether the Product is covered by a guarantee and the applicable guarantee card, setting out the detailed terms and the procedure for exercising rights under the guarantee, are made available alongside the Product listing.

1. A Consumer may withdraw from the Agreement or the Distance Sales Agreement without stating a reason and without incurring costs other than those provided for by law within 14 days, subject to the exceptions indicated below. To meet the deadline, it is sufficient to send the Seller a clear statement of withdrawal from the Agreement before it expires.

1. A Consumer may withdraw from an Agreement or Sales Agreement concluded at a distance without giving any reason and without incurring costs other than those provided for by law within 14 days, subject to the exceptions set out below. It is sufficient for the Consumer to send an unequivocal statement of withdrawal to the Seller before the period expires.

2. A statement of withdrawal from the Agreement or the Sales Agreement may be sent to DAMBAT JASTRZĘBSKI S.K.A., Adamów 50, 05-825 Grodzisk Mazowiecki, or by e-mail to biuro@dambat.pl.

2. A statement of withdrawal from the Agreement or the Sales Agreement may be sent to DAMBAT JASTRZĘBSKI S.K.A., Adamów 50, 05-825 Grodzisk Mazowiecki, or by e-mail to biuro@dambat.pl.

3. The Consumer may use the model withdrawal form constituting Appendix 1 to the Terms and Conditions, but this is not mandatory.

3. The Consumer may use the model withdrawal form set out in Appendix 1 to these Terms and Conditions, but is not required to do so.

4. The period for withdrawing from the Sales Agreement begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Product. In the case of a Sales Agreement covering several Products delivered separately, in lots or in parts, the period begins when the last Product, lot or part is taken into possession. In the case of other Agreements, the period begins on the day on which the Agreement is concluded.

4. The period for withdrawal from a Sales Agreement begins on the day on which the Consumer or a third party designated by the Consumer other than the carrier takes physical possession of the Product. For a Sales Agreement covering several Products delivered separately, in lots or in parts, the period begins when the last Product, lot or part is taken into possession. For other Agreements, the period begins on the day on which the Agreement is concluded.

5. The Consumer must return the Product without undue delay and no later than 14 days from the date on which they withdrew from the Sales Agreement to: DAMBAT JASTRZĘBSKI S.K.A., Adamów 50, 05-825 Grodzisk Mazowiecki. The deadline is met if the Product is sent before it expires. The Consumer bears the direct costs of returning the Product unless the Seller has agreed to bear them.

5. The Consumer must return the Product without undue delay and no later than 14 days after withdrawing from the Sales Agreement to: DAMBAT JASTRZĘBSKI S.K.A., Adamów 50, 05-825 Grodzisk Mazowiecki. The deadline is met if the Product is dispatched before it expires. The Consumer bears the direct cost of returning the Product unless the Seller has agreed to bear it.

6. The Seller shall refund all payments made by the Customer, including the costs of delivering the Product, without undue delay and no later than 14 days from the date of receiving the statement of withdrawal from the Agreement or Sales Agreement. If the Seller has not offered to collect the Product itself, it may withhold the refund until it receives the Product or the Customer provides proof of having sent it back, whichever occurs first. If the Customer chose a delivery method other than the least expensive standard delivery method available in the Store, the Seller is not obliged to reimburse the Customer for any additional costs incurred by the Customer exceeding the cost of the least expensive standard delivery method. The refund shall be made using the method by which payment for the Order was made, unless the Customer expressly agrees to another refund method that does not entail additional costs for the Customer.

6. The Seller refunds all payments made by the Customer, including Product delivery costs, without undue delay and no later than 14 days after receiving the statement of withdrawal from the Agreement or Sales Agreement. If the Seller has not offered to collect the Product, the Seller may withhold reimbursement until the Product is received or the Customer provides evidence of having sent it back, whichever occurs first. If the Customer selected a delivery method other than the least expensive standard delivery method available in the Store, the Seller is not required to reimburse the additional costs exceeding the cost of the least expensive standard delivery method. The refund is made using the payment method used for the Order unless the Customer expressly agrees to another method that does not involve additional costs.

7. The Customer is liable for any diminished value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Product.

7. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8. The right of withdrawal does not apply in cases provided for by law, in particular to agreements:

8. The right of withdrawal does not apply in the cases provided for by law, in particular to agreements:

9. The provisions of this section concerning a Consumer apply to a Business Customer with consumer rights to the extent resulting from mandatory law.

9. The provisions of this section concerning a Consumer apply to a Business Customer with consumer rights to the extent resulting from mandatory law.

1. The Seller is the controller of personal data processed in connection with the provision of the Services.

1. The Seller is the controller of personal data processed in connection with the provision of the Services.

2. Information concerning the Seller's processing of personal data is set out in the Privacy Policy.

2. Information concerning the Seller's processing of personal data is set out in the Privacy Policy.

1. The Seller is liable for loss resulting from the non-performance or improper performance of an Agreement or Sales Agreement unless such non-performance or improper performance is due to circumstances for which the Seller is not liable, subject to subparagraphs 2 and 3 below.

1. The Seller is liable for loss resulting from the non-performance or improper performance of an Agreement or Sales Agreement unless such non-performance or improper performance is due to circumstances for which the Seller is not liable, subject to subparagraphs 2 and 3 below.

2. The Seller is not liable for the following events and their consequences solely to the extent that they result from circumstances for which the Seller is not legally responsible:

2. The Seller is not liable for the following events and their consequences solely to the extent that they result from circumstances for which the Seller is not legally responsible:

3. Nothing in the Terms and Conditions excludes or limits the rights of a Consumer or a Business Customer with consumer rights, or the Seller's liability, where such exclusion or limitation is prohibited by law, in particular liability for wilful misconduct, personal injury, non-conformity of the Product with the Sales Agreement, or product liability.

3. Nothing in these Terms and Conditions excludes or limits the rights of a Consumer or a Business Customer with consumer rights or any liability of the Seller which may not be excluded or limited by law, in particular liability for wilful misconduct, personal injury, non-conformity of the Product with the Sales Agreement and product liability.

4. The Customer is liable for damage caused by disclosing the individual login and password to unauthorised persons.

4. The Customer is liable for damage caused by disclosing the individual login and password to unauthorised persons.

1. The Seller may amend the Terms and Conditions only if at least one of the following material grounds occurs (exhaustive list):

1. The Seller may amend these Terms and Conditions only if at least one of the following material grounds occurs (exhaustive list):

2. The Terms and Conditions will be amended by posting their new wording on the website and, where the Seller has the Customer's e-mail address, sending the Terms and Conditions to the Customer by e-mail.

2. An amendment will be made by posting the new Terms and Conditions on the website and, where the Seller holds the Customer's e-mail address, by sending them to the Customer by e-mail.

3. Amendments enter into force 14 days after the Customer is notified, in accordance with subparagraph 2 above.

3. Amendments enter into force 14 days after the Customer is notified in accordance with subparagraph 2 above.

4. If the Customer states that they do not accept the amendments to the Terms and Conditions, the Agreement terminates when the new Terms and Conditions enter into force. The amendment does not affect Sales Agreements concluded between the Seller and the Customer before the amendment.

4. If the Customer states that the Customer does not accept an amendment to the Terms and Conditions, the Agreement terminates when the new Terms and Conditions enter into force. An amendment does not affect Sales Agreements concluded between the Seller and the Customer before the amendment.

1. The Agreement between the Customer and the Seller for the provision of Electronic Services terminates as a result of:

1. The Agreement between the Customer and the Seller for the provision of Electronic Services terminates as a result of:

2. The Agreement for the provision of Electronic Services with the Customer may be terminated by the Seller with immediate effect if the Seller finds:

2. The Seller may terminate an Agreement for the provision of Electronic Services with immediate effect if the Seller finds:

1. The materials presented in the Store, in particular texts, photographs, graphics, visual identity elements, markings, logos, page layouts, software, and collections and databases, are protected by rights held by the Seller or third parties from whom the Seller has obtained the relevant rights.

1. Materials presented in the Store, in particular texts, photographs, graphics, visual identity elements, signs, logos, page layouts, software, collections and databases, are protected by rights vested in the Seller or third parties from whom the Seller has obtained appropriate rights.

2. The Customer may use the materials free of charge only to the extent necessary to use the Store, in particular to browse their content, place Orders and perform agreements concluded with the Seller.

2. The Customer may use the materials free of charge only to the extent necessary to use the Store, in particular to browse its content, place Orders and perform agreements concluded with the Seller.

3. By posting content in the Store, the Customer grants the Seller a non-exclusive, royalty-free, territorially unrestricted licence to record, reproduce, make publicly available and technically adapt that content solely to the extent necessary for its publication, moderation, operation of the Store and performance of the Agreement. The licence is granted for the period during which the content is published in the Store and for the period necessary to establish, pursue or defend claims. The Seller may use third parties and grant sublicences only to that extent. The Customer represents that the Customer holds the rights necessary to grant the licence.

3. By posting content in the Store, the Customer grants the Seller a non-exclusive, royalty-free, territorially unrestricted licence to record, reproduce, make publicly available and technically adapt that content solely to the extent necessary for its publication and moderation, the operation of the Store and performance of the Agreement. The licence is granted for the period during which the content is published in the Store and for the period necessary to establish, pursue or defend claims. The Seller may use third parties and grant sublicences only to that extent. The Customer represents that the Customer holds the rights necessary to grant the licence.

1. The provisions of section XVIII of the Terms and Conditions apply exclusively to Business Customers and prevail over the remaining provisions of the Terms and Conditions.

1. The provisions of section XVIII apply exclusively to Business Customers and prevail over the remaining provisions of these Terms and Conditions.

2. The Seller's liability for the Product under the statutory warranty against defects towards a Business Customer is excluded pursuant to Article 558 § 1 of the Civil Code. The Seller shall not be liable towards Business Customers for the lack of conformity of the goods with the Agreement referred to in section XI of the Terms and Conditions.

2. The Seller's liability under the statutory warranty for defects in a Product towards a Business Customer is excluded pursuant to Article 558 § 1 of the Civil Code. The Seller is not liable to Business Customers for lack of conformity of goods with the Agreement referred to in section XI.

3. The Seller's liability is limited to actual loss remaining in a normal causal relationship with the non-performance or improper performance of an Agreement or Sales Agreement. The Seller is not liable for lost profits, indirect loss, or consequential loss. The Seller is liable on the same terms for acts or omissions of persons whose assistance the Seller uses to perform an Agreement or to whom the Seller entrusts its performance.

3. The Seller's liability is limited to actual loss remaining in a normal causal relationship with the non-performance or improper performance of an Agreement or Sales Agreement. The Seller is not liable for lost profits or indirect or consequential loss. The Seller is liable on the same terms for acts or omissions of persons whose assistance the Seller uses to perform an Agreement or to whom the Seller entrusts its performance.

4. Whenever the Seller is liable to a Business Customer, irrespective of the legal basis of the claim, such liability is limited to the amount paid under the Agreement or the Sales Agreement in connection with the performance of which the loss arose.

4. Whenever the Seller is liable to a Business Customer, irrespective of the legal basis of the claim, such liability is limited to the amount paid under the Agreement or the Sales Agreement in connection with the performance of which the loss arose.

5. The Seller may amend the provisions of the Terms and Conditions applicable to Business Customers at any time without stating a reason.

5. The Seller may amend the provisions of these Terms and Conditions applicable to Business Customers at any time without stating a reason.

6. The Seller is entitled to terminate an Agreement or Sales Agreement entered into with a Business Customer with immediate effect, without being required to state a reason, by submitting a notice of termination to the Business Customer in any form.

6. The Seller is entitled to terminate an Agreement or Sales Agreement entered into with a Business Customer with immediate effect, without being required to state a reason, by submitting a notice of termination to the Business Customer in any form.

7. Any disputes between the Seller and a Business Customer shall be submitted to the court having jurisdiction over the Seller's registered office.

7. Any disputes between the Seller and a Business Customer shall be submitted to the court having jurisdiction over the Seller's registered office.

8. The provisions of section XVIII of the Terms and Conditions do not apply to Business Customers with consumer rights.

8. The provisions of section XVIII do not apply to Business Customers with consumer rights.

1. The law applicable to the conclusion of the Agreement or Sales Agreement shall be the law of the Republic of Poland, and the courts of general jurisdiction in the Republic of Poland shall have jurisdiction, unless mandatory provisions of law provide otherwise.

1. The law applicable to the conclusion of an Agreement or Sales Agreement is the law of the Republic of Poland and the courts of general jurisdiction in the Republic of Poland shall have jurisdiction, unless mandatory law provides otherwise.

2. The provisions of the Terms and Conditions are not intended to exclude or limit any rights of Consumers granted to them under mandatory provisions of law. Any doubts in this respect shall be interpreted by the Seller in favour of Customers who are Consumers.

2. The provisions of these Terms and Conditions are not intended to exclude or limit any rights granted to Consumers under mandatory provisions of law. Any doubts in this respect shall be interpreted by the Seller in favour of Customers who are Consumers.

3. Any matters not governed by the Terms and Conditions shall be subject to the mandatory provisions of Polish law.

3. Any matters not governed by these Terms and Conditions are subject to mandatory provisions of Polish law.

4. If any existing or future provision, or part of a provision, of these Terms and Conditions is held invalid, ineffective or unenforceable in whole or in part for any reason, whether now or in the future, its invalidity, ineffectiveness or unenforceability shall not affect the enforceability of the remaining provisions of the Terms and Conditions. The Terms and Conditions shall be interpreted in accordance with the law as if the unenforceable provision had never been included, and the Seller and the Customer shall in good faith commence negotiations to reformulate that provision so that it is enforceable and effective and reflects the intentions of the Seller and the Customer at the time the Customer accepted the Terms and Conditions.

4. If any existing or future provision, or part of a provision, of these Terms and Conditions is held invalid, ineffective or unenforceable in whole or in part for any reason, this shall not affect the enforceability of the remaining provisions. These Terms and Conditions shall be interpreted in accordance with the law as if the unenforceable provision had never been included, and the Seller and the Customer shall in good faith commence negotiations to reformulate that provision so that it is enforceable and effective and reflects the parties' intentions at the time the Terms and Conditions were accepted.

5. The binding version of the Terms and Conditions is the Polish version. For the avoidance of doubt, any other language versions are published by the Seller solely for the Customer's convenience and are not binding.

5. The Polish version of these Terms and Conditions is binding. Any other language versions are published by the Seller solely for the Customer's convenience and are not binding.

6. A Consumer may use out-of-court complaint and redress mechanisms. The use of out-of-court complaint handling and redress mechanisms is voluntary. Detailed information on complaint handling or redress mechanisms is available at the following addresses:

6. A Consumer may use out-of-court complaint and redress mechanisms. The use of out-of-court complaint handling and redress mechanisms is voluntary. Detailed information on complaint handling or redress mechanisms is available at:

7. If a dispute has not been resolved following a Consumer's complaint, the Seller provides a statement on paper or another Durable medium indicating whether the Seller agrees or refuses to participate in out-of-court consumer dispute resolution proceedings.

7. If a dispute has not been resolved following a Consumer's complaint, the Seller provides a statement on paper or another Durable medium indicating whether the Seller agrees or refuses to participate in out-of-court consumer dispute resolution proceedings.

8. These Terms and Conditions enter into force on 01.11.2026.

8. These Terms and Conditions enter into force on 01.11.2026.